Of course, we want you as a customer to be satisfied with the products you purchase from us. If you change your mind about your purchase, you have the right to cancel the purchase agreement without giving any reason within 14 days of receiving the products. Always contact our customer service before returning the product, and remember to provide your customer number and invoice number. You are responsible for the return shipping costs when cancelling your purchase. We will issue a refund within 30 days of being informed that you have cancelled the purchase and returned the product.

As a customer, you have the right to submit a complaint within 14 days of receiving the product. Naturally, we will cover the shipping costs for these returns upon presentation of a receipt.

 
Goods should be returned to:
Peptonic AB
C/O Hillmers Logistik AB
Ljungvägen 17
641 39 Katrineholm
Sweden

Once we have received the product, we will examine it in accordance with the description you provide as a customer when submitting the complaint. It is important that you provide as detailed a description as possible. If the complaint is accepted, we will reimburse your shipping costs and any other costs incurred in connection with the complaint. Even if we accept a complaint, you as a customer are always obliged to limit the costs resulting from the complaint. Therefore, only justified costs will be reimbursed.

Email:kundservice@vagivital.se
phone: 010-34 44 988
website: www.vagivital.se