Terms of Use
Price
All prices are stated in Swedish kronor and include VAT. For deliveries outside the EU, any customs fees may apply, which will be paid by you. We reserve the possibility of typographical errors such as prices, product information, specifications, or other errors on the website. In case of any inaccuracies, we reserve the right to correct these retroactively. We also reserve the right to cancel incorrect orders and reserve the right for possible final sale. If you are under 18 years old, you need parental permission to shop with us. For information about shipping costs, see below under "Delivery and delivery terms".
Payment
Our payment solutions are offered in cooperation with Klarna. You can pay by direct payment, credit card, or invoice. The invoice expires after 14 days and you will receive the invoice directly from Klarna. You can read more about payment methods and terms for clarifications at the following link terms Klarna Checkout.
You will always receive a shipping note together with your order.
Shipping and delivery terms
The goods are shipped from us within 2-4 days after confirmed order. Free shipping over 399 SEK. The goods are shipped by Postnord. You are responsible for the shipping cost, which is calculated automatically and approved by you before an order can be confirmed. You have the right to cancel the purchase free of charge in case of significant delay (unless a new delivery time is agreed). We are responsible for goods that are damaged or lost during transport to you. If the item is damaged or lost, it is your responsibility to inform our customer service at info@peptonicmedical.se as soon as you discover this. You are responsible for goods that are damaged or lost during transport when returned to us.
Unclaimed package
For unclaimed packages, we reserve the right to charge 75 SEK to cover the administration of this and return shipping. The item is at the post office for [14 days] before it is returned to us. For uncollected packages containing over-the-counter medicines, the following applies: According to the Medical Products Agency's regulations, returned medicines may not be resold or sent back. Medicines that are returned or not collected from agents must be destroyed by law. We will charge you for the cost of medicines in an uncollected or returned package.
Right of withdrawal and return of orphaned medicines
Medicines and hygiene products are not covered by the right of withdrawal by law and therefore cannot be returned. If a medicine is returned, it will be destroyed and charged. The same applies to medicines in uncollected packages that are automatically returned to us, as well as packages with incomplete addresses that are returned because of this. For more information, contact us at our customer service at info@peptonicmedical.se.
Submit your leftover medicines to us for safe destruction. Returned medicines are transported to approved incineration facilities where they are burned at high temperatures so that they are completely destroyed. The item may weigh up to a maximum of 2 kg. Please note that no money is credited for returned medicines. Return address:
Peptonic Medical AB
Färögatan 33
164 53, KISTA
Complaint
You have the right to make a complaint about an ordered product within a reasonable time after you have discovered or removed the defect. In case of any errors, please contact our customer service team at info@peptonicmedical.se. Always provide the order number in connection with the complaint. It is also important that you give as detailed a description as possible of the defect. The item should then be sent to:
Peptonic Medical AB
Färögatan 33
164 53, KISTA
Complaint
When we have received the product, we will examine it and the reported defect. If the complaint is accepted, we will cover your shipping costs and any other costs incurred in connection with the complaint. Even if we accept a complaint, you are always obliged to limit your costs as a result of the complaint. Therefore, only justified costs are reimbursed.
Personal data
In connection with your order and/or account registration, you consent to us storing and using your information in our business to complete and provide the service you expect from us. ALL personal data processing is carried out in accordance with the data regulation
The information you provide about yourself is used by Peptonic Medical AB and our partners for payment and delivery. We guarantee that no information about you will be sold or transferred to any third party. Read more about how we process your personal data in our privacy policy.
Cookies
To be able to shop in our webshop, consent to cookies is required. A cookie is a small text file stored on your computer containing information. We use cookies to improve our website for our customers, for example to customize the website according to your wishes and choices. A permanent cookie remains on the visitor's computer for up to 12 months. Cookies are only used to improve your experience on our website, not to store personal data. You can easily delete cookies from your computer or mobile device via the browser.
Order confirmation and risk transfer
When we have received your order, we will send you a confirmation email. A successful order means that you accept our terms of purchase and consent to your name and personal or organization number being registered in our customer register. The purchase agreement will only be reached when we confirm the order by sending a confirmation to the email address you provided. If you want to cancel or change any of your orders, you are welcome to contact our customer service at info@peptonicmedical.se as soon as possible.
We reserve the right to correct orders if delivery cannot be made for any reason, and if you have made multiple orders, we reserve the right to combine your orders and deliver them in one package. You will be the owner of the goods you ordered only after they have been delivered to you and we have received full payment for the goods. When the goods have been delivered to you, the responsibility for their loss or destruction is transferred to you.
Copyright
All content on this website, such as text, graphics, logos, images, audio clips, digital downloads, and other software, belongs to Peptonic Medical AB and is protected by Swedish and international copyright laws.
Applicable law and jurisdiction
These terms and your use of the website (as well as any non-contractual relations) shall be governed by and construed in accordance with Swedish law. Disputes that arise shall be settled by Swedish courts.
Dispute
If we cannot agree, you as a consumer who has entered into an agreement with us have the right to report the dispute to the National Board for Consumer Disputes (ARN). We have a policy to follow ARN's recommendations. You can contact ARN via their website, www.arn.se, or by sending a letter to ARN at the address:
National Board for Consumer Disputes
Box 174
101 23 Stockholm